Interim Senior Service Designer

As a Senior Service Designer your main responsibilities would be:

• Identifying and building strong relationships with stakeholders across large-scale and high-profile projects, influencing and collaborating with them to improve user-centred design and delivery
• Work in a a talented, multi¬disciplinary team through each stage of the design process to design user focused and successful services.
• Use service design methodologies to collaborate on designing new solutions
• Uncovering and articulating insights helping the team read between the lines and discover latent needs
• Creating an environment that encourages the sharing of knowledge and best practice between members of the community
• Role model and work closely with User Research colleagues on the use of qualitative and quantitative insights to make robust evidence-based and user-centric design decisions?
• Providing leadership, defining “what good looks like” and best practice
• Reviewing and providing direction on the work of other service designers
• Managing relationships between your team and others to ensure consistency and share good practice

You’ll have relevant experience must be in:

• Service design within either a government, health or social care setting
• Government Digital Service methodologies
• Working within constraints and the ability to identify challenge where required.
• Best practices in service design.
• Being a confident communicator: able to persuade, negotiate, influence and collaborate
• Good time management and the ability to work without supervision
• Getting to the heart of an issue, demonstrating expert knowledge in an applied setting
• Connecting insights and information drawn from research into an inspirational and useful foundation for design, including service opportunities and design principles.
• Making complex language and processes easy to understand
• Creating lightweight prototypes of ideas and concepts which move the team toward solving a common outcome for users
• Applying strategic and effective thinking to design which balance user needs, stakeholder goals and provide services in the appropriate format
• Building relationships with stakeholders to understand their goals and working with them to improve user journeys and the overall experience
• Managing multiple projects and adapting to changing priorities and deadlines