Interim Service Designer

To build a good service requires designers with great listening and creativity skills. We are therefore looking for Service Designers to join one of our agile, multi-disciplinary teams. Our Service Designers facilitate and hold the (re)design of complex services to help a user complete their goal, while also delivering service area intent.

This role may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of the council.

Key Responsibilities:

• Knowledgeable of service design process, you will facilitate the end-to-end design of council services across digital and non-digital channels. You will work in the open, across multiple services, building alignment and taking stakeholders on the design journey. You will use evidence to inform your design decisions, and ensure the service design addresses the needs of current and potential service users. You will ensure the service design meets Government Digital Service standards.
• Service design is about inclusivity and alignment. You will therefore plan and facilitate design activities that involve service users, and stakeholders in order to capture the various perspectives throughout the design process. This will include leading interactive sessions to understand the needs of users and the intent of the service, workshops to co-design activities and inform the design of the service, and sessions to evaluate iterations of service design.
• To build stakeholder alignment and evaluate propositions you will articulate the output of design activities. This may include journey maps, service blueprints, storyboards, proposition deck, and prototyping the service design (preferably in code) to test design hypotheses.
• As a Service Designer in Kingston and Sutton you will go the extra mile, and own the product vision. You will work closely with the Service Owner to identify appropriate Key Performance Indicators. You will support the development of business cases to take the service from Alpha to Beta. You will work with the Delivery Manager to build a high-level roadmap to scaffold service delivery of MVP through to a live service.