Service Designer

We are responsible for playing a crucial role in clarifying business problems through driving a customer-first approach, where we strive to exceed our customer, regulator, and commercial expectations. Service Design will align closely with the business to support shaping our business ideas by providing input on customer problems and opportunities.

As a Service Designer (Fixed term – 6 months), you will be responsible for supporting the design of end-to-end service to help customers complete their goals and the business achieve its objectives. This role encapsulates the depth and breadth of customer interactions and involves the creation or change of products and services.

What you will do

• Develop a comprehensive Service Blueprint Framework for the core Kindred Service.
• Support existing Insights functions in the analysis and synthesis of existing data insights and research findings using Service Blueprint as a Framework
• Support and contribute to the ongoing evolution of Insights and Journey Management processes
• Partner closely with the existing Service Design team to establish evidence-driven Service Design Principles, ensuring a customer-centric approach
• Collaborate with other design disciplines to educate and advocate Service Design principles

Your skills, knowledge, and experience

• Strong experience in understanding and influencing customer behaviour
• Knowledge of best practices in service design
• Clear ability to demonstrate, discuss, and justify service design and customer experience work
• Exposure to implementing and improving customer experience capabilities using design frameworks
• A quick grasp of complex information
• Capable of identifying, refining, and simplifying complex processes and problems with support
• Collaborative team player
• Experience in a multi-brand, multi-product & multi-channel environment
• Forward-thinking and creative mindset
• Confidence in working with senior business stakeholders and seeking support when needed
• Problem-solving skills, managing issues and risks in a structured and analytical way, unafraid to seek support
• Customer-first approach
• Open to continual improvement through giving and receiving feedback

Kindred is for everyone

Kindred is an equal-opportunity employer. With over 60 nationalities onboard in Kindred, it really doesn’t matter where are you coming from. We all thrive from diversity, collaboration and positive experiences we can share together. We can’t wait to see what personal experience you’ll bring to Kindred and what we can learn from you. Learn more about Life at Kindred and Kindred culture.