Service Designer

About the role

As a service designer, you will design the resident journey when accessing council services.

To do this you will:

• visualise and prototype services and interactions, using a range of methods
• help teams understand the wider context of what they’re working on and how it fits into a service for residents
• interrogate, improve and create the backend systems and processes needed to support services
• use and create new design patterns
• help identify insights and needs, and translate them into designs.

About you

We don’t expect you to tick every box on our job description. The role will suit you if:

• You are, or have been, a service designer who wants to make a difference
• Or you’ve done a different role with relevant skills, and are interested and willing to learn
• Have experience in journey or service mapping, prototyping, and design systems
• Can work in a fast-paced environment, as part of a multidisciplinary, diverse team.

Our priorities

• Products that reduce time and effort for our residents
• Products that enable staff to deliver outstanding public services
• Using digital tools to transform services and create value for money.

What we love about working for Hackney

• Doing work that has a positive impact on residents’ lives
• Amazing colleagues who are brimming with enthusiasm and ideas to help improve the services we deliver
• We are proud of having a diverse workforce that reflects our community
• Flexibility of hybrid working and being able to have a good work-life balance
• No one day is ever the same and you’ll get to work across a wide range of services