Service Designer

Organisation Details  The Marine Management Organisation (MMO) is an executive non-departmental public body of the Department for Environment, Food and Rural Affairs. Driven by government’s aim for clean, healthy, safe, productive and biologically diverse oceans and seas, MMO’s purpose is to protect and enhance our precious marine environment, and support UK economic growth by enabling sustainable marine activities and development. We are the independent regulator for England’s seas, professionally delivering service-focussed outcomes for our customers.Job description

This is a key role for the MMO which is required to meet MMO’s aspirations of efficient customer focused delivery that evolves with policy intent and technology advances. The MMO is looking for an individual who can develop and improve public and internal services through effective service design, based on understanding both user needs and policy goals. This role will work as part of a core team of Service Designers / Business Analysts in the MMO’s Service Transformation Team. This team is based within the MMO’s Planning and Change Directorate.

The role will include:

• Leading service design assignments, creating clear documentation of how our services operate, how they are supported by systems and people, and leading service design improvement delivery
• Leading the identification of technology changes or if additional support is required
• Leading the approval of change through the appropriate approval routes
• Leading the engagement with stakeholders (policy, operations, digital etc) to successfully redesign business processes and all that goes with that
• Working independently, proactively and with versatility in responding to changing circumstances
• Leading the development of detailed processes and business requirements for system development and process change
• Leading on the quantification of business process change benefits to support prioritisation and business case development