Senior Service Designer

What’s the role?

We’re looking for an experienced service designer to contribute to the building of a new UCD practice at the Agency. You will be comfortable co-ordinating customers, colleagues and stakeholders; getting hands on with research and data to deliver insights; and creating artefacts that will help the Agency understand how to deliver great services and business benefits.

This person will help to set the direction and embed good service design practice within our teams. Specifically, this role will involve working with senior product owners and programme directors to develop digital design concepts and leading service design activities across multiple or highly complex services.

Key responsibilities:

• Design in a user-centred way, understanding the MHRA’s internal and external customers, what their needs are and take these into account when designing digital services. You will have experience of advocating for people and user needs in all aspects of design work.
• Lead the design of digital services in one or more teams and support the wider organisational objectives and strategic priorities. You are able to think holistically about the big picture whilst also comfortable working on the detail.
• Designing and developing key service design artefacts such as service blueprints and customer journeys.
• Use evidence from research and data to inform design and management decisions. Experienced in using a range of research methods and able to select the most appropriate methods based on the brief.

Who are we looking for?

Our successful candidate will:

• Significant experience in service design, preferably within a digital and technology context.
• Good experience of working within an agile delivery framework.
• Good experience in developing and improving services ideally in the public sector.