Senior Service Designer

As a Senior Service Designer, you’ll;

• understand the dependencies within the current system and how the programme aligns, seeking to identify incentives and disincentives across the system

• take a strategic view of the system to support prioritisation and decision making around improvements needed in the system, and supporting the production of a project roadmap

• develop an understanding of the current landscape and any future changes, to understand when implementation of new policies would impact the sector and our users

• use and embed insights from user research and other sources of data and user feedback into visual products / prototypes to identify pain points and challenges from a user perspective. Continuously refine designs based on user feedback and testing results; have an ability to prototype ideas at different fidelities, using a range of design tools and techniques to explore and test designs

• build relationships with teams across programme to work collaboratively to build the system view, and to facilitate close working relationships that enable cross-team working on projects identified through the system design work

• produce a variety of visual products that represent the system, including user journeys, system maps and process maps, taking a creative approach to ensure products are user-friendly

• implement a user-centred systems approach, bringing and embedding knowledge of user-centred design to a complex policy landscape

• embody inclusive leadership, line managing others to support career development and to direct the work of others

We are seeking a Senior Service Designer that can engage at a strategic, systems level in complex landscapes in a way which priorities users and their needs.  As a Senior Service Designer, you’ll have;

• significant experience of working as a lead/senior level service or systems designer in a user-centred design team, project or programme

• experience of working in complex policy or service environment and applying strategic user-centred approaches to end-to-end design

• experience of developing strategic and/or systems visualisations or conceptual models that can bring clarity to a large, complex and interconnected landscape using creative and innovative designs

• experience of using strategic end-to-end products to tell a compelling story which can communicate complex information to non-experts in a way that brings information to life

• experience of critically analysing end-to-end journeys to identify pain points and challenges, and using this to help set a strategic direction for the future

• experience of building and managing relationships with a wide variety of internal and external stakeholders, including the ability to work across organisational boundaries

• an understanding and ability to work with complexity, uncertainty and organisational constraints in a political context

• an inclusive leader that can support and coach other team members, direct work, and support career development.