Senior Service Designer

Key Responsibilities

• Support service design activities on projects across Delivery & Schemes.
• Contribute to and work to service design best practice.
• Participate in the development of Ofgem UCD community.
• Support other UCD roles to have a better understanding of service design.
• Support increased awareness and understanding of service design across Ofgem.

Key Outputs and Deliverables

• Create and maintain design artefacts in projects, working with the multidisciplinary team and relevant stakeholders.
• Set design direction for products and services, working closely with User Centred Design colleagues, Business Analysts and Project Manager.
• Enable and support efficient handover to operations for delivery.
• Support the principal designer in the development of clear and efficient ways of working for User Centred Design.

Essential Criteria

• Professional experience in service design (lead criteria).
• Professional experience of working with interaction design, content design and user research (lead criteria).
• Ability to understand technical, business and user needs, and to communicate them in non-technical terms.
• Proven ability to lead others to make good design decisions.

Desirable Criteria

• Experience working to the GDS service standard and undertaking service assessments.

We’ll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Communicating and Influencing
• Developing Self and Others
• Delivering at Pace