Service Designer

At Osome Service Designers aim to create intentional, meaningful experiences and interactions across the customer journey!

What you’ll do:

⭐ Use service design methods to solve complex customer and business problems to create a shared experience vision between user experience and operations;

⭐ Map the service experience of users and design effective solutions that increase customer satisfaction and cost-effective delivery across our system and tools;

⭐ Identify areas of projects where service design would make a positive impact in line with the company’s strategic choices;

⭐ Communicate with clarity your intent and rationale to influence stakeholders, build knowledge in the team;

⭐  Develop and cultivate strong relationships with stakeholders, manage their expectations and consider multiple perspectives when coming for a solution;

⭐ Own the service design deliverables including service concepts, blueprints, and related artefacts;

⭐ Lead projects, as well as mentor other service designers internally.

Who you are:

⭐  Proven experience working as a service designer either in-house or in agencies

⭐  Experience in qualitative user research

⭐  A portfolio that highlights your approach to problem-solving coupled with your skills in service design

⭐ Knowledge and experience of a wide range of tools and methods, such as service design blueprints

⭐  Able to confidently facilitate and lead workshops to create a shared understanding of the problem space, users and the end to end journey

⭐  You can work in a past-faced, evolving environment and use a flexible approach to enable rapid delivery

⭐  You know how to make complex and technical information and language simple and accessible for non-technical audiences

⭐  Be collaborative and can find approach both for designers and operations

⭐  Strong visual and presentation skills