Lead Service UI/UX Designer

This position offers you the opportunity to join a fast-growing technology organization that is redefining productivity paradigms in the software engineering industry. Thanks to our flexible, distributed model of global operation and the high caliber of our experts, we have enjoyed triple digit growth over the past five years, creating amazing career opportunities for our people.

If you want to accelerate your career working with like-minded subject matter experts, solving interesting problems and building the products of tomorrow, this opportunity is for you.

The impact you’ll make:

• Provide design leadership within cross-functional teams, working closely with product managers, researchers, engineers, and businessstakeholders to shape the end-to-end service experience.
• Lead the creation of holistic, user-centric service experiences that meet a high-quality, industry-leading standard.
• Partner with product, operations, and business stakeholders to translate requirements into service blueprints, customer journey maps, ecosystem maps, and prototypes that lead to an intuitive and cohesive user experience.
• Assist the Service Design Principal or Product Design Manager with managing the design work within a service area, ensuring there are clear and solid communications with other teams.
• Validate service concepts and prototypes with end users via common qualitative and quantitative research best practices and techniques.
• Present service designs and validated findings back to team members and key stakeholders (internal and external).
• Evangelize the development of reusable service patterns and consistent touchpoints, thinking of how you can contribute to a holistic and scalable service ecosystem.
• Articulate the value of design in your daily work with others outside of design.
• Lead service design talks and process improvement workshops in partnership with the Product Design Principal and Manager.
• Support development and tracking of Key Performance Indicators (KPIs) for the service.
• Provide mentorship and guidance to junior and senior designers

Technology Stack:

• Expert skills with collaborative design software such as Miro, Mural, and Figma.
• Strong practice of user-centered and systems thinking methodologies to inform inclusive and accessible service design.
• A mastery of service design tools and methods (e.g., Service Blueprinting, Customer Journey Mapping, Stakeholder Mapping, Ecosystem Mapping).
• Strong storytelling and communication skills for conveying service concepts to stakeholders.

What You’ll Bring To Us:

• 12+ years of professional experience in service design, strategic design, or a related field, with a proven track record of creating, designing, and validating end-to-end service experiences.
• Excellent leadership and communication skills.
• Deep experience conducting user research, co-creation workshops, and usability testing, then incorporating user feedback into the design process.
• Expertise in service design, interaction design, and related design disciplines.
• Confidence in planning and conducting ideation sessions and workshops leveraging design thinking methods.
• Ability to articulate complex service design strategies to both design and non-design stakeholders.
• Experience handling iterative design throughout an agile development process.
• Ability to independently solve open-ended and complex problems across the service ecosystem.
• Ability to work in a rapidly changing environment and solve problems independently and proactively