ARCHIVED Energy Full Time

Service Designer

Pod

Join the EVolution:

In this position, you’ll be joining the Design department, your main responsibilities will include:

Developing service blueprints, journey maps, and user personas to guide design decisions
Champion service design best practices and a user-centred design approach across Pod
Ideate, prototype, and iterate new service concepts and solutions
Conduct user research to uncover insights, behaviours, and needs
Organise and facilitate workshops and co-design sessions with stakeholders and users
Work closely within cross-functional teams to align services with user needs and business objectives
Assess service performance and recommend enhancements
Collaborating closely with product managers, engineers, designers and other colleagues in cross-functional teams
Play a pivotal role in shaping the service design competence at Pod, influencing how service design methodologies are adopted and practiced

Electrify us with your skills:

To succeed in this role, you’ll ideally bring experience in a similar role within Service Design. We’re looking for someone with:

Demonstrable experience in Service Design
Proven experience of working with a complex service offering, leading projects within a value stream setup
A strong portfolio to showcase your work
Expertise in design and prototyping tools
Exceptional facilitation, collaboration, and communication skills
Adaptive to a fast-paced and evolving environment
Strong ownership mindset—you’re confident leading your work and asking questions when things are unclear
Passionate about improving the customer experience and using design to solve practical problems beautifully
Deeply customer-centric—you make design decisions grounded in real user needs, and can balance these with business goals to create smart, impactful solutions
Curious, adaptable and keen to explore new tools and trends, including AI in design workflows
Experience with D2C, B2B SaaS or B2B2C
Experience using Miro and Figma
Someone people love to work with—positive, proactive and a great communicator