Service Designer

Here at the RSPCA we know it’s a cliché, but no two days are the same -we’ve added a short summary of what the role entails. For a full insight, please refer to the attached job description.

The Service Designer is an internal consultant, working across the whole of the RSPCA to deliver innovative, customer-centric services that support our core business and our whole portfolio of change.  By modelling best practices, leveraging advances in technology, data and AI, and providing momentum to solve the most complex of problems you will be designing services that ultimately move us towards the delivery of our Strategy to 2030.

You will continue the ongoing development of the Target Operating Model, bringing together knowledge, experience and external insights, to align with the Strategy and the in-flight change portfolio to deliver the roadmap for implementation.

In addition to Service Design, your activities will also include relevant test & learn activities, the development of business cases, building organisational capability and providing consultancy services to the wider organisation.

You will be a strategic thinker, identifying, absorbing, and assimilating evidence with an open mind and using it to drive growth, course-correct, and, when necessary, make change.

To succeed within this role, it is essential that you have extensive experience of organisation-wide service design and implementation, along with demonstrable experience of:

• Operating model development particularly moving from concept to delivery
• Building and establishing organisational capabilities
• Leveraging technology to drive service improvements
• Working with external partners; obtaining insight, learning, benchmarking, and building new partnerships
• Influencing others through clear presentation of work and outstanding verbal and written communication skills
• Building enduring relationships with your stakeholders
• Working with uncertainty and change whilst being able to adapt your plans and projects accordingly.