Senior Service Designer

What We’re Looking For

• Relevant past experience in Service Design tools and methodologies
• Enthusiastic Champion – confidence in your abilities, approaches and processes
• Experience in facilitating remotely, hybrid and in-person
• Experience or interest in advanced technologies. Hands-on experience in piloting in real life environments is desirable
• Experience working in a commercial or government setting would be advantageous
• Great teamwork and collaboration skills
• Experience mentoring more junior team members
• Qualification in product design, service design, strategic design or equivalent is desirable, but not essential
• Proficient using digital tools such as the Google ecosystem, Miro or Mural, Adobe Illustrator, Figma or equivalent. Confidence in learning new ones
• Examples of previous work – a full portfolio is not required

What You’ll Do

• Leading cross departmental project teams on commercial and non-commercial projects
• Supporting in the briefing, scoping and planning of new bids and projects
• Supporting and mentoring more junior team members
• Be the key advocate for user-centred design thinking expertise within the project team
• Running, managing and overseeing several projects concurrently
• Create safe spaces and times to facilitate design critiques and constructive feedback
• Service design – User journeys, process mapping, blueprints and design sprints. Translating research into insights, ideas and concepts
• Design Research – User and stakeholder interviews, observation, communicating research to wider team and stakeholders
• Concept development – Developing strong project concepts that can then be built out into prototypes
• Workshops – Design, deliver and support workshops with clear goals and outputs
• Collaborative working – Be a strong communicator, facilitator and generous collaborator working with all teams at the Catapult and our wider stakeholders
• Stakeholder management – Working closely with team members to ensure relationships with all project partners are managed successfully
• Demonstrate adaptability – Work with ambiguous briefs and change approach when needed
• This role is based in King’s Cross, London. We offer hybrid working. Some travel for client site visits may also be required.