Senior Service Designer

What you’ll need today

To make sure you’re set up for success you’ll already have these skills and experience:

• 10 or more years work experience in the field of Customer Experience Design or Research.
• 5 or more years of experience in the field of Service Design.
• Ability to lead a diverse team through the design thinking process
• Experience with combining creative research and design methods to bring to life end to end experiences.
• The ability to effectively sell a concept
• Show awareness of graphic design, motion graphics, digital art, sensitivity to typography, colour, layout, and general awareness of design principles.
• Demonstrate excellent communication and teamwork skills.

What you’ll become tomorrow

It takes more than experience to be successful in the role. With development and coaching from us, you will: 

• Plan and execute User Validation activities in any stage of the design process: understanding user needs, co-creating with users, user testing prototypes and assessing final implementation.
• Visualise and communicate the of ”as-is” customer journeys based on user research. Transforming input and insights into “to-be” customer journeys. 
• Lead workshops with different stakeholders to define strategy and KPIs
• Lead workshops with customers and employees to bring ideas and insights from the real end users.
• Help prototype and validate the experience though scripts, role playing, or other methods to create a brilliant user experience.
• Facilitate with different bank departments to implement the blueprint of the customer journey and validate after implementation.
• Support the team to develop high-level and/or detailed storyboards, customer journeys and blueprints.
• Represent the CX team in internal pitches and presentations