Senior Service Designer

We’re looking for a talented service designer to join our growing team at Spotless.

You will be working across our range of clients championing the human-centred approach to projects and processes. Day-to-day you will have a leading role in understanding client challenges, interpreting briefs, exploring trends and opportunities, recommending methods, and engaging with users and stakeholders to derive insight and drive creative solutions.

You will have a keen interest in research, and be able to support qualitative research including ethnographic studies, one-to-one interviews and service safaris. You will be part of a multidisciplinary team and use your strong visual and communication skills to document and present insights and strategic recommendations.

Key responsibilities

• Lead and support on service design and design thinking projects involving creative problem solving to generate concepts and proposals for a new proposition or to evolve and improve existing touchpoints or experiences
• Support and facilitate workshops with clients or customers including ideation, co-creation and prioritisation
• Produce user scenarios, service experience concepts and service design blueprints, journey maps, storyboards and ecosystems
• All our projects are driven by insight – and will require you to engage with research colleagues and help shape research outputs
• Work directly with clients to involve them openly in your processes, championing the needs of customers and users throughout the project and responding to feedback
• Continually evaluate and improve Spotless methods and processes to ensure we are always offering the best solution to clients and their customers
• Contribute to internal projects, writing articles and blog posts on relevant service design topics and within sectors of interest
• Attend at least 1 service design event every quarter to keep up to date with the latest trends and methodologies

Skills and experience

• 4+ years Service Design and/or UX strategy industry experience in an established digital agency or in-house
• Be able to demonstrate deep applied knowledge and experience with a range of service design methods and tools, e.g. experience mapping, service blueprints and ecosystems, concept prioritisation and roadmaps, persona development, scenario storytelling
• Be able to demonstrate a good understanding of research methodology; ethnography, contextual interviews, and focus groups.
• Be comfortable planning, and conducting ideation sessions and workshops leveraging design thinking methods.
• Be someone who enjoys collaboration and team working
• Hold excellent communication and storytelling skills with the ability to create and deliver clear and engaging deliverables, presentations and proposals.
• Strong graphic skills, displaying proficiency in using Miro and Adobe Creative Suite (illustrator, XD, indesign and photoshop). Experience using platforms such as Figma, Sketch and/or Invision is also desirable.
• A Bachelor’s degree in Service design, Product design, Psychology, Human Computer Interaction, or other relevant fields, or relevant professional experience.