Senior Service Designer

THE JOB TO DO

We’re setting up a Transformation practice in Europe, building on the success of the function in New York. The Experience Designer / Service Designer will play a critical role in

– Developing our experience best practices – tools, processes and philosophies

– Shaping our consultative offering and product – thinking through how our ‘users’ experience our services

– Injecting experience experience and craft into the wider creative pool across the agency

– Mapping user experiences across a range of categories and ecosystems

– Developing brand systems that are both visual and behavioural

– Developing transformation strategies for our clients. With a specific focus on Brand Experience and Employee Experience

CORE SKILLS

– Brilliant organisation skills are a given

– The ability to adapt and build as we go given we’re in start-up mode

– Entrepreneurial spirit will be key in identifying and acting on opportunities

– Compassion and empathy are key – change is hard, and emotional. We need to be able to be compassionate partners for clients as they face down significant transformation ambitions.

– It will be important to be proactive and self-starting. The team will be small at the beginning so we’ll all be doing the lifting and thinking about where we want to take it together.

– Good working knowledge of virtual collaboration tools like: Slack, Google Docs, Zoom, Miro, Notion and Figma

– Solid graphic design skills and standard tool knowledge

– Solid experience strategy competence with detailed user journeys and service maps

KEY EXPERIENCE

We’re looking for someone with experience developing solutions from strategy all the way to design. You might have worked in a design, experience, product or brand. We’re looking for someone with some or all of the following:

– Product design

– Consulting

– Brand system design

– User Journey mapping

– Ecosystem design / service maps

– Start-up / ventures experience (or any other entrepreneurial pursuit)

– Experience and / or interest in any of the following:

– Integrated content strategy

– Membership / Loyalty / Subscription strategy

– Employee Experience / Employer Branding

– Customer Experience / Brand Experience / Product / Service Design