Senior Service Designer

As a Senior Service Designer, you’ll work in a user centred multidisciplinary team alongside researchers, developers and interaction designers and will bring a wide view of the landscape as well as be the voice of the user and business. You’ll collaborate with product managers and service owners to help understand and communicate the complexities of our services.

We create digital services, data tools and technology for businesses to prosper around the world. We are aware that we don’t know all the future needs of our users and this needs to be reflected in our service design.

Responsibilities

To be effective in this position, you will need to understand the needs of both users and stakeholders and be able to communicate this in an engaging way whether this is by creating prototypes to test an idea and inspire the team and stakeholders or creating design patterns that can be used across our services to ensure consistency and scalability.

You will be an experienced Service Designer who can:

– Work across multiple services and provide strategic direction on service design to best deliver DIT objectives, working with teams and stakeholders to document, map and visualise current and new services to help understand the landscape, creating visions, strategies, and roadmaps to help guide teams and stakeholders.
– Document holistic user journeys to communicate and help make and understand decisions, analysing existing services to understand pain and failure points to help improvements.
– Actively promote good design rationale with the team and stakeholders to ensure quality outcomes, becoming a service design standards bearer and promote service design activity across the department.

Essential Skills and Experience:

What are we looking for from you? Well, you should have demonstrable skills and experience to:

– Previous experience of service design
– Interpreting technical and stakeholder needs and communicating them visually and compellingly to both the team and stakeholders
– Working collaboratively in agile multidisciplinary teams and contributing to successful use of design
– Creating meaningful metrics and translating data into insights to inform decisions
– Designing systems across multiple services and touch points whilst delivering the simplest of outcomes based on evidence
– Bringing both the team and stakeholders along the journey with you to ensure feedback is taken on board and decisions make sense