Senior Service Designer

We’re looking for a Senior Service Designer who can collaborate with design teams through the complexities of contextual qualitative and quantitive research. Your work will encompass areas such as exploring and defining what social learning means to our students, delivering rich learning experiences, and building social ecosystems. Your work will be pivotal to our students’ day-to-day experience of our services, how they find and experience value and get the best learning experience they can. This role is attached to our London HQ and reports to design leadership.

What You’ll Bring To The Role

• Practice experience: Deep experience in mapping complex ecosystems and services through structured research, analysis of findings and insight development. Conducting open-ended interviews and in-context observations as part of a customer-centred design research approach is second nature to you
• Empathy: A talent for getting respondents to open up to the team and in synthesising the results into actionable insights with “design energy” for our designers
• Problem-solving: You’ll navigate through the complexities of contextual qualitative research into problem spaces and business issues
• Communication: You’re a natural storyteller who knows how to tell the relevant stories that help the team understand and internalise needs
• Adaptability and pragmatism: You are flexible and understand that each team needs something different to be successful, and you have fluency in changing approaches and methods accordingly. You understand and will act on the business context of your work
• Experimentation: You’ll plan and articulate design experiments with clear hypotheses and outcome measures as part of an iterative approach to design
• Data science: Help create a data-informed culture where the design team incorporate data into all phases of design work through active partnerships with product & analytics
• Craft: You bring a high level of craft to all of your work
• Team collaboration: Work with global and local teams to connect insights to design and create innovative features, services, spaces, interactions and experiences
• Stakeholder collaboration: Collaborate with stakeholders to shape strategic initiatives and incorporate research findings into all phases of product & design
• Design research tools: Identify and evangelise the appropriate tools in collaboration with engineering and product teams