Senior Service Designer

The Role

We’re looking for Senior Service Designers to join our team and be responsible for the department end-to-end services and informing service decisions to maximise delivery against the department’s objectives.

You’ll identify gaps and opportunities in existing services as well as look for opportunities to create new services. You’ll work in a user centred, multidisciplinary team, alongside researchers, developers and interaction designers and will bring a wide view of the landscape as well as be the voice of the user and business. You’ll collaborate with product managers and service owners to help understand and communicate the complexities of our services.

In this role you’ll

– Work across multiple services and provide strategic direction on service design to best deliver DIT objectives
– Work with the team and stakeholders to document, map and visualise current and new services to help us understand the landscape
– Create visions, strategies and roadmaps to help guide teams and stakeholders
– Document holistic user journeys to communicate and help make and understand decisions
– Analyse existing services to understand pain and failure points to help improvements
– Actively promote good design rationale with the team and stakeholders to ensure quality outcomes
– Understand the needs of both users and stakeholders and communicate them in an engaging way
– Create prototypes to test an idea and inspire the team and stakeholders
– Create design patterns that can be used across our services to ensure consistency and scalability
– Become a service design standards bearer and promote service design activity across the department

Responsibilities

Skills and experience

You’re an experienced designer who can work with minimal support and influence and mentor others. You be able to help set direction and embed good practice within teams.

Essential:

– Interpreting technical and stakeholder needs and communicating them visually and compellingly to both the team and stakeholders
– Working collaboratively in agile multidisciplinary teams and contributing to successful use of design
– Creating meaningful metrics and translating data into insights to inform decisions
– Designing systems across multiple services and touch points whilst delivering the simplest of outcomes based on evidence
– Bringing both the team and stakeholders along the journey with you to ensure feedback is taken on board and decisions make sense

Desirable:

– Have knowledge of the GDS Service Standard
– Understand data systems and models
– Have some knowledge of international trade