Senior Service Designer

Essential skills and experience:

• comfortable using agile methodologies, with an understanding of how to design in the constraints of a politically-led organisation
• ability to work autonomously, whilst also being a core team member and helping us to join up the bigger picture of the projects
• comfortable working alongside product and organisation designers as well as frontend developers
• ability to communicate the work simply and clearly for less experienced audiences

Desirable skills and experience:

• experience of having worked on this phase of a project in the past
• extensive experience of designing and delivering end-to-end public services for local and central government clients
• experience of working alongside other commercial agencies on a project
• experience delivering work in an international context which saw you overcome language, context and cultural barriers

Responsibilities:

• supporting the team to move through the Beta and Live phases of the project over the next 6 months
• design and deliver a clear service model for the two projects
• work with other design specialisms to make sure we have a clear blueprint for the end-to-end service and that we have the right capabilities to deliver
• support inexperienced colleagues in city teams to understand core concepts, bringing them on the journey for both the approach and the end result

Outputs:

• helping design the end-to-end service and map out the future experience for residents and staff
• one or multiple tested versions of service
• value proposition and business case for future service
• a live service in Bratislava (property tax) and Sofia (address registration)