Service Designer

JOB DESCRIPTION:

Key responsibilities:

• Plan and lead workshops with teams and stakeholders.
• Influence working practices and behaviours in teams to support a user-centred design approach.
• Work strategically on end to end services to deliver improved service outcomes and costed savings.
• Working with researchers and analysts to understand users. Interpret evidence about users to propose services that meet their needs
• Define unmet needs of people who may not use our services, and defining how our organisation can independently or collaboratively meet their needs
• Identify how our organisation needs to change to deliver more effective services
• Communicate complex information and processes across organisational boundaries to build a shared understanding
• Collaboratively develop ideas facilitating sketching, prototyping and iterative design.
• Communicate ideas and explain design decisions clearly.
• Confidently put forward the case for design and prioritisation to senior stakeholders.
• Contribute to design patterns and standards, identifying service patterns.
• Work at pace using agile methods in technical and complex environments.
• Confidently speak and write about your work.

Key Skills:

• Experience of advocating for people and user needs in all aspects of design work; experience of user-centered design and service design
• An understanding of how to design inclusive, accessible and sustainable services
• Experience in designing services for multiple user groups with a range of stakeholders
• Experience of engaging with stakeholders and colleagues from other disciplines in a variety of ways, as well as the ability to work autonomously away from their team
• Experience of negotiating design decisions with senior stakeholders
• Experience of making effective decisions using user research and data, in order to improve a service, reduce complexity and generate new ideas
• Experience of explaining design ideas and concepts in a way that other people understand, including visualising, sketching and prototyping
• Experience of reflecting critically and asking difficult questions; thinking holistically about the big picture while working out details and being able to appreciate and articulate the broader implications of a thing