Service Designer

What We’re Looking For

• Relevant past experience in Service Design tools and methodologies
• Enthusiastic Champion – confidence in your abilities, approaches and processes, able to work independently/ autonomously
• Experience or interest in advanced technologies. Hands-on experience in piloting in real life environments is desirable
• Experience working in a commercial or government setting
• Great teamwork and collaboration skills
• Qualification in product design, service design, strategic design or equivalent is desirable, but not essential
• Proficient using digital tools such as the Google ecosystem, Miro or Mural, Adobe Illustrator, Figma or equivalent. Confidence in learning new ones
• Examples of previous work – a full portfolio is not required.

What You’ll Do

• Supporting cross departmental project teams on commercial and non-commercial projects
• Supporting in the scoping and planning of new projects
• Be the person for user-centred design thinking expertise within the project team
• Contributing to and running the discovery and design phases of commercial and research projects
• Create safe spaces and times to facilitate design critiques and constructive feedback
• Service design – User journeys, process mapping, blueprints and design sprints.Translating research into insights, ideas and concepts
• Design Research – User and stakeholder interviews, observation, communicating research to wider team and stakeholders
• Concept development – Developing strong project concepts that can then be built out into prototypes
• Workshops – Design, deliver and support workshops with clear goals and outputs
• Collaborative working – Be a strong communicator, facilitator and generous collaborator working with all teams at the Catapult and our wider collaborators
• Stakeholder management – Working closely with team members to ensure relationships with all project partners are supported successfully
• Demonstrate adaptability – Work with ambiguous briefs and provide clarity
• This role is based in King’s Cross, London. We offer hybrid working. Some travel for client site visits may also be required