Service Designer

As a Service Designer, we would like to see you be comfortable working independently and, in certain circumstances, able to guide more junior members of the team.

You will be working across disciplines within the agency and presenting your work to clients. Ideally, we’d also like your support in iterating the WT CX Methodology.

To be successful in your role, we look to the following skills:

• Service Design Methodology – Familiarity with Service Design processes and techniques, aiming to iterate wherever possible
• Customer Research – Confident in conducting primary ethnographic research
• Storytelling – Tell customer stories coupled with specific and actionable recommendations to improve experiences
• Collaboration – Work openly across departments within the agency and within client organisations
• Quality Deliverables – Understand the effect of every deliverable and design for impact, be it presentations or products
• Attitude – Positively contribute to team culture

As part of the team, you can demonstrate your ability in these skills like so:

Service Design Methodology:

• Improve your methods and skills to more appropriately respond to briefs received by the team
• A solid understanding of the WT CX Toolbox. What tools should be used and when as well as the value they provide.
• Show your ability to take ownership of stages within a Service Design project

Customer Research:

• An understanding of research, process, insight development and concept creation
• Ability to take the lead in conducting of specific primary ethnographic research tasks
• Develop tools required to conduct primary research, from recruitment briefs to creation of research assets used within activities such as interviews or workshops

Storytelling:

• An eye for detail to help identify problems and improvements within a customer experience
• Able to structure group sessions aiming to synthesise insights
• Effectively present customer challenges to other team members and clients in a format that is most appropriate

Collaboration:

• Confident, accurate and timely communication, within projects, the wider CX Team and within client’s organisations
• Trusted to work independently with support from senior team members

Quality Deliverables:

• A designer to the core, taking pride in every deliverable produced
• Familiar with design tools such as Adobe CC, Sketch, InVision etc to help create and present deliverables
• Complete deliverables in a timely and efficient manner while able to respond to feedback

Attitude:

• A positive solution focussed attitude, supporting the desired studio culture within the team
• Ambition to continually push yourself to be better
• Demonstrate the Wunderman Thompson behaviours; In It Together, Listening, Positivity and Creative Bravery