Service Designer

About You

What you bring to the table

• Demonstrable experience working as a mid to senior level Service Designer in the Public Sector working to the Service Standards.
• The ability to apply Design thinking and User Centred Design to visualise a service including a users touch points, overlaid with insights
• Can map as-is journeys and creating new blueprints (for services and processes across channels)
• Approach UX as a team sport, collaborating with Content designers, User Researchers, delivery teams, clients and users in design
• Experienced in a range of prototyping techniques including the CDDO prototyping framework and toolkit
• Excellent communication and interpersonal skills
• You have experience of working in agile, including an understanding of agile tools and practices and how to use them.

Joining AND

From the work we deliver, to the way we serve and support our people, we work hard to ensure that there’s nowhere quite like AND. But joining a company is a two-way street: the fit has to work on both sides. So before you apply, here’s three key things to understand about us:

• We’re built for people – like, real humans. Not ‘resources’ or ‘staff’. That means happiness and wellbeing really do matter to us, and we hate unnecessary hierarchy and bureaucracy.
• There’s no well-trodden path ahead: AND is growing fast and forging a new trail. That’s exciting, and gives us all the autonomy and opportunity we love – but bear in mind it also demands focus, patience and resilience.
• Diversity is a priority. After all, to build great products that a wide variety of different people love to use, we need a wide variety of people to help us build them. So diversity is more than a policy or a word: it’s business critical for us.

Still sound good? Great! Fill out the short application form below and we’ll be in touch.

Desired Skills and Experience

• User research
• design
• digital
• gov
• government
• public sector