Service Designer

Role requirements:

• A service design portfolio of work that showcases your problem solving process to complex problems.

• 3+ years agency experience working on an end-to-end project from concept to launch, including planning and working in a team.

• Experience in working with communities and clients through workshop facilitation and co-creating activities.

• Ability to articulate design rationale.

• A core focus on ensuring our product and services propositions meets the needs of the communities we build for and our clients’ ambition.

• Ability to adapt and find solutions to keep projects moving forward (and experience enough to know when it’s a design problem or requires other problem-solving methods).

• Experience in communicating research insights and creating visual outputs such as journey mapping, personas, storytelling, service blueprints, storyboards and presentations.

• Excellent attention to craft and detail, can balance expression/utility, originality/expectation, simplicity/uniqueness.

• Ability to engage in rapid prototyping and the testing of ideas: planning and conducting experiments with communities allowing us to understand if we are moving in the right direction with the things we create.

• Are driven, friendly, collaborative, and positive.

  You do not need to be the best at all of these things, but you do have to be willing to learn as we will guide you throughout the journey.