Service Designer

At Osome Service Designers aim to create intentional, meaningful experiences and interactions across the customer journey!

Your mission will be to:

• Use service design methods to solve complex customer and business problems to create a shared experience vision between user experience and operations;
• Map the service experience of users and design effective solutions that increase customer satisfaction and cost-effective delivery across our system and tools;
• Identify areas of projects where service design would make a positive impact in line with the company’s strategic choices;
• Communicate with clarity your intent and rationale to influence stakeholders, build knowledge in the team;
• Develop and cultivate strong relationships with stakeholders, manage their expectations and consider multiple perspectives when coming for a solution;
• Own the service design deliverables including service concepts, blueprints, and related artefacts;
• Lead projects, as well as mentor other service designers internally.

Requirements

You’ll need to have:

• Proven experience working as a service designer either in-house or in agencies
• Experience in qualitative user research
• A portfolio that highlights your approach to problem-solving coupled with your skills in service design
• Knowledge and experience of a wide range of tools and methods, such as service design blueprints
• Able to confidently facilitate and lead workshops to create a shared understanding of the problem space, users and the end to end journey
• You can work in a past-faced, evolving environment and use a flexible approach to enable rapid delivery
• You know how to make complex and technical information and language simple and accessible for non-technical audiences
• Be collaborative and can find approach both for designers and operations
• Strong visual and presentation skills