Service Designer

We’re looking for an energetic, passionate Service Designer who enjoys getting into the details. As a Service Designer you will contribute to delivering solutions that will positively impact people and bring value to PwC products and services.

• Conduct the primary User Research (qualitative and quantitative),  making sure we ask the right questions to get the right answers necessary to create Service Blueprints

• Use evidence from research and data to inform design and management decisions, and use evidence to engage with stakeholders

• Evaluate how well a service is meeting user and business needs

• Create User Journey Maps so we can identify pain points and issues that need to be addressed in a given service.

• Plan and run workshops with users with stakeholders to gain a shared understanding and first-hand insights

• Work with UX designers to rapidly prototype concepts and ideas

• Effectively communicate ideas, journeys and solutions to a range of audiences

• Consider solutions for different channels, platforms and devices. understanding the possibilities and limitation

Skills and experience – Essential:

• Understanding of Design thinking and having a user centric mindset

• Experience creating service blueprints and user journeys

• Knowledge of front stage and back stage

• Understanding of touch points and channels

• Experience creating low to medium fidelity prototypes to validate ideas

• Ability to work collaboratively with other PwC teams and external innovation specialists (e.g. alliance partners, startups and clients)

• Strong stakeholder management, facilitation and interpersonal skills

• Creativity and comfort in challenging the status quo

Skills and experience = Desirable