Service Designer

Service Designer (Contract)

At Play, we build beautiful web/mobile products that are highly engaging and user friendly for our customers and their end-users. We’re hiring for a Service Designer on a contract basis to be part of something great!

What you’ll get to do:

• Agile working. You have experience of working in agile, including an awareness of agile tools and how to use them. You can advise colleagues on how and why agile methods are used and be able to provide a clear, open and transparent framework in which teams can deliver. You can adapt and reflect and be resilient. You have the ability to see outside of the process.
• Communication skills. You can listen to the needs of technical and business stakeholders, and interpret them in a way that is clear for both audiences. You know how to manage stakeholder expectations. You can be flexible and you are capable of proactive and reactive communication. You know how to facilitate difficult discussions within the team or with diverse senior stakeholders.
• Community collaboration. You know how to work collaboratively within a group, actively networking with others and varying feedback for the appropriate time to ensure the discussion sticks. You can use your initiative to identify problems or issues in the team dynamic and rectify them. You can pull out issues through agile health-checks with the team to provoke the right responses.
• Digital perspective. You are responsive to changes in technology, adapting your approach accordingly. You can make decisions to meet user needs in the government context. You understand the importance of assisted digital and can design services and make decisions to meet users needs.
• Evidence- and context-based design. You can absorb large amounts of conflicting information and use it to produce simple designs.
• Experience of working within constraints. You can identify constraints and can communicate about these and work within them. You know how to challenge the validity of constraints. You can ensure standards are being met.
• Facilitating decisions and risks. You can generate multiple solutions to a problem and test them.
• Leadership and guidance. You contribute to best-practice guidelines. You understand the sustainability and consequences of your decisions and can make decisions characterised by managed levels of risk and complexity. You can resolve technical disputes between wider peers and indirect stakeholders, taking into account all views and opinions.
• Prototyping. You approach prototyping as a team activity, actively soliciting prototypes and testing with others. You can establish design patterns and iterate them. You can use a variety of methods of prototyping and choose the most appropriate ones.
• Prototyping in code. You can write HTML and add new tags.
• Strategic thinking. You can define strategies and policies, providing guidance to others on working in the strategic context. You know how to evaluate current strategies to ensure business requirements are being met and exceeded where possible.
• User focus. You know how to collaborate with user researchers and can represent users internally. You understand the difference between user needs and the desires of the user. You can champion user research to focus on all users. You can prioritise and define approaches to understand the user story, guiding others in doing so. You can offer recommendations on the best tools and methods to be used.

What you’ll need:

• Experience of being the main go-to for all things design and development, ideally within a government setting
• The ability to bring your experience of building and shaping products using your skills in service design along with you, and the thirst to continue doing that within our ecosystem
• The passion to have a tangible impact on a lot of client’s product journeys, redefining their attitudes towards service design, and showing them ‘good’ can really be better
• A desire to have fun! We’ve got an amazing team and a really nice, people-first culture
• The ability to beat us all at Mario Kart!