Service Designer

As a Senior Service Designer, you will: 

• Use design research techniques to uncover customer needs and pain points.

• Understand, analyse and map complex journeys and processes.

• Own the service design deliverables within a project such as service concepts, blueprints and other service design artefacts.

• Lead and mentor more junior team members in the delivery of service design deliverables.

• Work collaboratively with multi-disciplinary team members and clients.

• Have strong communication skills and be confident presenting and defending your design decisions.

• Support new business development efforts by providing expert information in pitch efforts and client meetings.

• Attend and help plan studio and community events, workshops, and conferences as a Fjord ambassador.

Your experience: 

• Relevant experience in service design or related role such as user experience design or design research

• Passionate about service design creating human-centred services.

• Knowledge of existing and emerging service design tools and methods.

• Strong communication skills both verbal and written.

• Experience in running online and offline workshops.

• Proven history of delivering results on time and within budget.

• Accustomed to working collaboratively with clients and cross-functional team members.

Set yourself apart: 

• Experience producing user experience design deliverables such as screen flows, wireframes and prototypes.

• Experience quantitative research methodologies and drawing insights from data.

• Comfort with ambiguity yet unstoppable drive to create order out of chaos.

• Ability to communicate with clients and partners about design methodologies and artefacts.