Service Designer

Overview:
As a designer you’ll work in multidisciplinary teams, alongside researchers and developers, to deliver world-class, user centred public services. You’ll help identify and fix some of the toughest problems in public infrastructure and you will be focussing on design of services at scale. You’ll help the government transform the way it delivers services, so that they’re more efficient, simpler, faster and easier to use. If you’d like to work with us to simplify services and want to be part of a fantastic service design in a government community, where we share ideas and challenges with 1000s of designers across the public sector. This is a chance to work on services that matter, at a huge scale, with people who value design.

Essential skills:

• Design in a user-centred way, understand user needs and advocate for people
• Work towards justice, equity, and inclusion in the teams you work with and the services you help deliver
• Work towards environmental sustainability of government and its services
• Lead the design of services in one or more teams, and support the wider organisational objectives and strategic priorities
• Work with other specialists to design and create organisational, policy and financial structures that support service delivery of good services
• Use reflective and critical thinking; challenging assumptions and asking questions; to support government to do better and deliver better services
• Use evidence from research and data to inform design and management decisions, and use evidence to engage with senior stakeholders
• Analyse failure within services and identify root causes for that failure; find opportunities for reducing complexity and reducing cost
• Design collaboratively and in the open, engaging stakeholders in the design process in a variety of ways, including workshops, design sprints and other co-design methods
• Visualise and map services, sketch and prototype ideas
• Guide, support and mentor other designers and colleagues
• Evaluate and review the design of other government services, represent government design at external conferences