Service Designer

Job Description:

We’re supporting our clients as they adapt to a new world in the wake of COVID-19. We’re now recruiting for roles which will help our clients to deliver vital services and to resume business wherever possible.

What you’ll be doing:

**This role is remote working with local office hub but flexibility to travel, mainly to Portsmouth will be required on occasion**

• Assessing and mapping the current service, evaluating needs, anticipating requirements, uncovering areas for improvement, and developing the to-be service vision.
• Turning research data into clear findings that inform the recommended future service design.
• Helping to analysing the gap between the current and target state solution.
• Assessing value/ building value case around identified improvements/ solutions.
• Communicating your findings through appropriate research outputs, including user needs and stories, personas, user journeys, service blueprints, design concepts, research reports and presentation
• Helping to design and facilitate research activities.
• Managing and reporting to stakeholders and manage dependencies on other teams.

What we’re looking for:

• Demonstratable experience in a Service Design, or similar design-focused, role
• An understanding of experience design principles and knowledge of a wide range of service design methods and tools
• Knowledge of design research and other requirements gathering methodologies (Experience conducting and analysing design research is essential)
• Experience working with data from a variety of sources

• Confidence with Microsoft Excel and Powerpoint
• Great communication skills with the ability to listen to the needs of stakeholders and communicate ideas effectively
• Excellent communication skills with the ability to clearly present findings via high quality design documentation
• Strong user focus with the ability to collaborate with wider teams

• Experience working in agile project teams and as part of multi-stream change programmes.
• A confident facilitator, capable of running design thinking and user testing sessions as well as presenting results back to senior stakeholders
• Excellent interpersonal skills with the ability to work collaboratively with a broad range of internal and external stakeholders
• Strong commercial awareness
• A strong communicator with the ability to break complex topics down into key points for non-technical team members and clients.
• Exacting attention to detail, commitment to accuracy and quality
• Excellent organisational and communication skills – at all levels
• Self-motivated and enthusiastic – ability to work to tight deadlines, with little supervision

• Proven experience as a design thinking practitioner would be beneficial
• Ideally some experience with data cleansing, preparation processing, and the toolkits and technologies required to do so