Service Designer

We’re looking for a Service Designer to join our team to:

1. Collaborate with team members to lead the human-centred and community-centred pieces of work with organisations across the asylum and refugee sector.
2. Develop the existing digital products which run across the Good Practice & Partnerships team with support from external developers and support the development of services alongside team members
3. Innovate with the team to understand the changing needs of organisations and their communities to design ways of increasing collective impact.

We’re currently reviewing needs and learning and the Service Designer will join the team to lead on the delivery of internal and external design projects as well as developing existing products and supporting design skills development across the team.

To succeed in this role you will have:

• Knowledge and experience of human-centred and community-centered methodologies
• Significant experience working in service design, applying user research, user-journey mapping, prototyping and co-design
• Excellent project management skills and ability to plan and manage own workload
• Insight into the needs, hopes and experiences of asylum seekers and refugees in the UK, and the organisations providing services to them, especially in relation to justice, homelessness and poverty