Service Designer

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application.

Your role
We’re expanding fast, so we’re looking for people who are, by which we mean natural initiative-takers who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture.
You will work with outstanding digital talent across disciplines to innovate and create great solutions for iconic brands.

Your specific responsibilities will include:

• Applying a research-based, design-led approach to scoping and solving complex challenges

• Owning elements of Service Design projects, with the support and review of your team lead

• Supporting research and design activities across the design process, including:

• Qualitative and quantitative user research

• Gathering and analysing relevant operational data

• Developing personas, journey maps and service blueprints

• Running code design sessions with users to develop solution

• Creating low fidelity prototypes to test service concepts for a variety of digital and non-digital touchpoints

• Testing service concepts and gathering feedback

• Thinking strategically, to assess how service concepts meet strategic / commercial / policy goals, and fit within relevant constraints

• Playing an active role in planning and running client and internal workshops, facilitating discussions with multidisciplinary teams

• Communicating research findings and design concepts accurately and effectively, to both technical and non-technical stakeholders

• Considering accessibility and ethical factors throughout research and design

• Broad understanding of agile delivery methodologies

• Advocating design-led service transformation, and the design process as a whole

• Building key client relationships

• Actively building professional relationships with colleagues and clients to increase your network and broaden your knowledge base within design

• Keeping up to date and building a point-of-view on relevant design, industry and technology trends

• Supporting the Service Design team, and the wider Deloitte’s studio, in the creation of client-ready presentations and proposals to secure new work

• Actively contributing to the Design practice by participating and leading community events and activities outside of project work

• Contributing to the development of our design methods and tools

• Work effectively in diverse teams within an inclusive team culture where people are recognised for their contribution