Service Designer

An overview of the role:

This role is an exciting blend of management consulting skills plus experience in user research, and service design.  You’ll be asked to:

•    Analyse and map complex processes and user journeys
•    Prototype and test end-to-end service journeys
•    Deliver service concepts, blueprints and other service design artefacts
•    Run and lead design workshops to ensure user are at the heart of the service/product
•    Have strong communication skills to shape and influence design decisions
•    Uncover customer needs and pain points through qualitative & quantitative data
•    Stay abreast of technology, market and user trends
•    Lead experiments and design sprints
•    Help structure the delivery of service and product design projects
•    Lead multi-disciplinary teams to design, prototype and build multi-channel services
•    Deliver quality consulting work that meets client commercial and strategic objectives
•    Engage clients to successfully influence long-lasting change
•    Be an advocate and inspire colleagues and clients about the benefits and value of Service Design

You’ll be working in a range of sectors, including among others retail, consumer goods, utilities, telco, financial services, and life sciences; as well as in the public sector.

As a Consultant you’ll not only deliver quality user research, business analysis, and service design, you’ll also help mentor and oversee less experienced consultants, and model our values and behaviour.

Why you?

A good fit for this role will bring many of the skills, experience, and attributes below

•    Experience of product development and/or customer experience design
•    An understanding of the challenges of designing for digital
•    Experience in all stages of the product and service design process, from initial analysis, workshops, sketches, ideas and concepts through to user research, prototyping and the final delivery of designs
•    Experience facilitating workshops, design sprints and ideation sessions
•    The drive to proactively identify and implement improvements to the way we work
•    Experience managing and leading teams
•    Comfort leading sessions with senior clients
•    Comfort reflecting on your individual performance and behaviours and, together with feedback from others, you will actively seek to continuously improve
•    Passion about helping to create an environment where people can do great work
•    Proven ability to be successful in a matrixed organisation, and to enlist support and commitment from peers in selling and delivering consulting solutions
•    Experience working in sectors that operate in complex regulatory environments like Financial Services or healthcare would be a plus