Service Designer

About the job

Digital Service Designer:

Would you like to…?

• Create real business transformation for our clients and redefine their offerings

• Scope, plan and lead service design projects and provide strategic consultancy to clients

• Turn user insights and identified opportunities into differentiating concepts, services, and solutions

• Ensure that our solutions are realized, implemented, and delivered on a high level

• Facilitate and develop workshops and co-creation sessions

• Participate in pitch activities – locally and internationally

• Lead and inspire your team and support their professional development

We would like you to be…

• A graduate in business, design, research, or other relevant educational backgrounds

• A skilled professional with significant experience working with service design – preferably from the consultancy side

• A person who thinks beyond categories and dreams of product-service experience

• An outgoing, results-oriented, and a motivated team player with drive and ambition for you, our clients, and us

• A problem solver, with ideas that challenge the ordinary, together with the drive – and the guts – to bring them to life

• Someone with a ‘here to help attitude, who absolutely, fundamentally believes that we’re better together

Responsibilities:  

Working alongside your team’s product owner and engineers, being accountable for the design direction and outcomes that improve:

– The level of satisfaction customers have when communicating with the business.

– You will provide design leadership to various parts of our business, demonstrating the effectiveness of a design thinking approach to the mission of the team.

– You know when research will help provide insights to the problems they are trying to understand and the solutions they hope to deliver, speaking to customers and their support team often to gain those insights.

– Building things for the long term in a way that benefits the customer in as many ways as possible.

Summary of required experience & attributes: 

– You have worked on a couple of products up to this point, and you’ve mostly worked ‘in-house’ at product-focused companies ideally in a multi-disciplined product or feature team.

– You recognize the importance that design plays to help influence positive behaviours for customers, with your experience in design thinking to help create engaging and impactful solutions.

– You have a great portfolio that demonstrates your experience with the product design process, your ability to design effective solutions for users and ideally experience with service design that suits this team you will help lead.

– You’re someone who draws motivation, purpose and inspiration from the mission of a company and use that in helping solve the problems you work on.

– You know when and why to use different design approaches such story mapping, journey mapping, prototyping, low or high-fidelity prototypes with examples you can share in a conversation with us during the interview process.