Service Designer

We are looking for a Service Designer to contribute to our growing Strategy practice. The ideal candidate will be a strategic thinker who is excited to develop physical and digital solutions that are useful, intuitive, and enjoyable to use. We are looking for an independently driven problem-solver who enjoys working with people at various organizations to facilitate change. Creativity is a must have to help further the vision and mission of the Ford X/Sentinel organisation. We are committed to envisioning and creating simple, thoughtful, enjoyable, and compelling product and service experiences across the entire industry using our platform and this role will be a key part of that.

What you’ll do

• Your service design efforts will touch on all facets of the Sentinel ecosystem; the role will be highly hands-on, creative, and collaborative across cross-functional teams that relate to the app experience, hardware interactions, operations, and specific partnerships experiences

• Work with a multi-discipline team of designers & strategists that crafts the experience roadmap of near term execution and far-term strategic investigations and deliverables

• Lead the development of the service design objectives, develop the service journey map that showcases industry leading moments and delight across the experience

• Guide teams based on user research to infuse empathy, creativity, strategies to ideate, to envision and design concepts, and innovate across the service journey; in collaboration with our business and HW/SW/vehicle teams to deliver a viable and feasible service offering

• Develop research provocations based on partnership engagements to gain early insights in the value of service opportunities

• Communicate the value of design and brand within a design and business context, and identify the critical design trade-offs to deliver high value solutions#

• Lead standard methodologies regarding, consumer journey mapping, service blueprinting and an experience roadmap that align to insights associated with customer/user pain-points and opportunities based on a variety of research methods, customer interviews and other forms of discovery

• Contribute to the formal development of the service design practice creating the tools, methodologies and inspire innovative approaches and techniques. Determine how best to envision and convey concepts, ideas and touch-points across the E2E service offerings

What we’re looking for

•Two or more years of service design experience with emphasis on the conception, user validation and delivery of applications and/or services, as part of a multi-disciplinary team

•Experience with the design, development and launch of B2B or B2C facing services.

•Entrepreneur-like mentality that has crafted and launched services such as previously working in a start up

•Ability to innovate, visualize and prototype new concepts to demonstrate and test with users and partners;

Our preferred requirements

•Experience being responsible for a project vision, execution, quality and client relationship.

•Experience with user research, concepting, ideation and iterative prototyping.

•Assist with workshop planning and facilitation