Service Designer

As a Service Designer you will be working on products and services with a focus on designing inclusive and accessible end-to-end journeys. You will take pride in designing holistic services that work for a wide range of people, and will support your design team to embrace the importance of accessible and inclusive service design.

Your work will require collaboration across our user-centered disciplines, including digital design, user research, operations and comms.

Key responsibilities:

• Facilitate design workshops with the team, senior stakeholders and users
• Rapidly design and test digital and operational prototypes with users, and support live teams to continue to iterate their service models.
• Contribute to developing best practice through our budding communities of practice
• Develop relationships between your team and others to ensure consistency and share good practice.
• Contribute to guidance for government, including service design principles and patterns.
• Work closely with the project team to map out user needs, translate them into user stories and propose design approaches or services to satisfy requirements. Engage in meaningful interactions and relationships with users.

Essential criteria:

• Significant experience of service design.
• Experience of GDS methods.
• Experience with working with constraints and ability to identify, challenge, and adhere to them.
• Knowledge of best practices in service design.
• Confident communicator: able to persuade; negotiate; influence; network; and work with stakeholders.
• Ability to get to the heart of an issue.
• Knowledge of agile ways of working and user-centred content design.
• User journeys, including both digital and non-digital touchpoints must be able to create e2e service blueprints, customer segment, journey maps, ecosystem maps and mapping complex services.
• Experience of designing services at different stages of lifecycle, including discovery and iterating live services.