Service Designer

The Design and Communications team work on the customer experience for learners, parents, providers and employers. We bring together several disciplines; design, content, comms, research and customer experience; to create holistic services that respond to our customers changing contexts and needs.

This is an exciting time to be joining the team; at the start of FE Reform and the strand leading user centred delivery as its focus.

The Service Designer needs to be someone with broad industry experience. They will continuously champion good service design practice. They will work with senior stakeholders to influence organisational strategy and will prioritise and collaborate with counterpart colleagues across government.

The role holder will be responsible for the following:

• Aligning and leading communication with colleagues to define user journeys.

• Identifying opportunities for service improvement, cost reduction and improvement within existing services

• Understanding user needs and track interactions across departmental and organisational boundaries

• Analysing research findings, data, insight gathering, critical thinking and concept generation

• Leading the design perspective in discussions with teams and stakeholders

• Highlighting opportunities to establish benchmarks and identifying measures to track the impact of changes

• Leading on ensuring that interactions and user journeys across a service are rational and consistent

• As an authority on service design, actively contributing to the design community within the Education and Skills Funding Agency, Department for Education and across government

Responsibilities

• Experience of leading design direction based on evidence

• Experience of creating high quality service design deliverables.

• Experience of understanding user needs and designing services that support those needs.

• Experience of analysing, communicating, and sharing design solutions that fulfil user needs.

• An ability to talk about, and advocate for, user-centred design in a way that other people understand

• Experience of working with research and business analysis to inform design decisions

• Experience of leading workshops and collaborating with senior stakeholders

• Evidence of driving awareness of service performance and improvement needs which have resulted in successful outcomes

Applicants currently holding a permanent post in the Civil Service should note that, if successful, their salary on appointment would be determined by the Department’s transfer / promotion policies.

As a member of the DfE, you will be entitled to join the highly competitive Civil Service Pension Scheme, which many experts agree is one of the most generous in the UK.

You will have 25 days leave, increasing by 1 day every year to a maximum of 30 days after five years’ service. In addition, all staff receive the Queen’s Birthday privilege holiday and 8 days’ bank and public holidays.

We offer flexible working arrangements, such as job sharing, term-time working, flexi-time and compressed hours.

As an organisation, which exists to support education and lifelong learning, we offer our staff excellent professional development opportunities.