Service Designer Lead

What we need..

We are looking for a Service Designer Lead

Role Purpose:

We’re looking for a passionate Service Experience Designer with some previous work experience who can help design the future product experiences of our clients in the UK and Ireland.

The Missions

•Ideas to discover and solve problems

•Thought leadership for business innovation in UK and Ireland

•Building Proof of Concepts (POC) to test innovative ideas to later scaling

•Evangelizing Innovation capabilities

Key responsibilities

•Produce end to end Service Design deliverables

•Help defining and implementing service design strategy in the SWAT team projects

•Produce innovative and inspiring client outcomes

•Run internal and client workshops

•Create visual designs for presentations, websites and apps

•Work at speed, and in agile teams focusing on innovation at all times.

What we are looking for:

Technical Skills

•Have Empathy (it is a technical skill for this role!)

•Understand/practice of all spectrum of Service Design methodology: User Interviews – Personas – User journeys – Empathy Map – Service Blueprint – Storyboards (even with stick men) – Storytelling – Wireframing – Information architecture – Website / app flows – Interaction Design

•Running design thinking workshop

•Rich visual design skill using any design software to produce deliverables – we work with Axure mainly to show workable prototypes (fake apps) to clients and to communicate functionalities to developers easily and fast

•Understand/practice of working Agile

Good to have:

It would be AMAZING if on top of that,

•Know a bit of coding (at least HTML & CSS)

•Know/are interested by the Business Model Canvas and Value Proposition (business mindset)

•Comfortable presenting to client meetings (a bit of sales here)