Service Designer & UX Lead

About the job

We live in an age of experience. Digital now enables these consumer experiences to materialize at the enterprise level. We help our clients embrace new opportunities, accelerate outcomes, and drive exponential top line growth.

Our clients include Fortune 500 companies in various industries, from consumer goods & services to healthcare, finance & insurance, manufacturing, and energy (both renewables & non-renewables). The programs we work on with our clients require us to think inside-out and outside-in, to look at the problem statement differently, so that we can drive workplace and workforce transformation using digital assets.

We achieve successful delivery by co-locating and co-creating with our clients and embracing design-led Agile principles. Our team consists of a multi-cultural, multi-functional and high achieving, self-disciplined group of colleagues, with a prevailing can-do, positive attitude, and the ability to take ideas from concept to workable programs.

Like what you have read so far? We are looking for a Service Designer & UX Lead to be a part of our team. If you are keen to work on cutting edge solutions and want to accelerate your career, please write to us to explore if we can work together!

Responsibilities

• Participate in all phases of the product development lifecycle, including product ideation and definition, UI design, and user research and testing
• Work on both tactical and strategic aspects of a project
• Assist or lead research projects and/or design projects
• Collaborate with members of multidisciplinary teams and advocate for users and user centred design practices.
• Solve complex design problems
• Articulate decisions with research data, design principles or other objective information
• Maintain an understanding of digital trends and capabilities
• Manage and mentor junior UX on project team
• You will be based out of our London offices, and required to travel to client locations as needed

Requirements (Must have)

• Consulting services background in the areas of – Digital strategy, UX, CX, Service Design, Design thinking or Structured Innovation is required
• 10+ years of experience. Should include UI design of complex applications.
• You have led design programs, managing across clients and internal teams, resulting in enterprise grade UX delivery
• Degree in Interaction Design, Graphic Design, HCI, or related field of study (or work experience in lieu of degree)
• Excellent speaking, listening and writing skills
• We need strong, confident, and excellent communicators – communications skills are a must as we value clear and concise communication amongst each other and especially with our clients
• Ability to break down a problem and articulate your decision and design approach
• Deliverables must be simple, informative, and clear. Attention to detail is a must.
• Understanding of design research, user experience design processes and methodology, its value and how to integrate into a client’s process
• Experience with tools like Sketch, Invision, Zeppelin or similar is required
• Understanding limitations of emerging technologies, responsive design and mobile

Requirements (Nice to have)

• Experience with Adobe Creative suite, is a plus
• Ability to write and understand HTML and CSS