Senior Service Designer

Key responsibilities

• Lead and support service design and design thinking projects involving innovation and problem solving, to generate concepts and proposals for new propositions, or to evolve and improve existing services
• Support and facilitate workshops with clients or customers including ideation, co-creation and prioritisation
• Produce user scenarios, service experience concepts and service design blueprints, journey maps, storyboards and ecosystems
• Most, if not all of your projects, will be driven by insight. You will be involved in insight reporting, as well as user experience testing. Therefore, you will be required to engage with research colleagues and help shape research outputs and engage in research facilitation and note taking.
• Work directly with stakeholders to involve them openly in your processes, championing the needs of customers and users throughout the project and responding to feedback
• Continually evaluate and improve Spotless methods and processes to ensure we are always offering the best solution to clients and their customers
• Contribute to internal projects, writing articles and blog posts on relevant service design topics and within sectors of interest
• Attend at least 1 service design event every half-year to keep up to date with the latest trends and methodologies

Your skills/experience

• 2 years+ working in a Service Design role and/or UX strategy industry experience in an established digital agency or in-house
• Be able to demonstrate deep applied knowledge and experience with a range of service design methods and tools, e.g. experience mapping, service blueprints and ecosystems, concept prioritisation and roadmaps, persona development, scenario storytelling
• An understanding/experience of various research methodologies including contextual interviews, stakeholder interviews and user feedback sessions (remote or lab based)
• Be comfortable planning, and conducting ideation sessions and workshops leveraging design thinking methods.
• Be someone who enjoys collaboration and team working
• Hold excellent communication and storytelling skills with the ability to create and deliver clear and engaging deliverables, presentations and proposals.
• Bringing designs to life through prototypes (with a range of tools).
• Good use of tools and platforms such as Miro, Figma, Sketch, Invision and Adobe Creative Suite. Graphics/illustration capability is also desirable.
• A Bachelor’s degree in Service design, Product design, Psychology, Human Computer Interaction, or other relevant fields, or relevant professional experience.