Service Designer

The Service Designer will play a pivotal role in designing solutions that balance the needs of customers, employees, and the business. Reporting to the Head of Transformation Design, the role holder will lead the human, digital, and process design of transformational initiatives, using service blueprinting as a core approach. This is a unique opportunity for an experienced service design professional who excels at customer and employee-centric design to deliver total solutions that drive exceptional outcomes across all touchpoints.

KEY RESPONSIBILITIES:

Service Design Expertise:

End-to-End Solution Design:

Collaboration and Stakeholder Engagement:

Customer and Employee Centricity

SKILLS AND EXPERIENCE:

• Demonstrable experience in service design, including the creation and implementation of service blueprints, ideally in a multi-brand setting
• Expertise in human-centred design, with the ability to balance customer, employee, and business needs.
• Strong knowledge of digital transformation and process design principles.
• Proven ability to design and deliver end-to-end solutions in complex environments.
• Skilled in leading workshops, facilitating design thinking sessions, and collaborating across diverse teams.
• Strong expertise in service blueprinting and design methodologies.
• Insurance/financial services industry experience is highly desirable

The role will be remote first but there will be a requirement to go on-site for workshops etc.