Service Designer

You and Your Team:

We are seeking a talented Service Designer to design new and improved services that meet the needs of our customers and drive business success. In this role you will work closely with cross-functional teams to identify opportunities, map customer journeys, and develop strategies that enhance the customer experience.

In your day-to-day role, as a Service Designer you will:

• Work with technical and business stakeholders and cross functional teams to define project goals, timelines, and deliverables and strategies.
• Working in partnership with insight and research colleagues to deeply understand our customers: perform research with our customers directly to inform service design decisions and improvement opportunities.
• Design user-centred end-to-end journeys, build prototypes for services and test effectiveness with customers while meeting business objectives.
• Inclusive design and accessibility is key to your design process.
• Build prototypes in html code where necessary to validate design concepts.
• Establish design patterns and iterate on them.
• Be able to absorb large amounts of conflicting information and use it to produce simple designs.
• Explain the difference between user needs and the desires of the user.
• Continuously monitor and evaluate service design performance and recommend improvements based on customer feedback and industry trends.

What you will bring to the team:

• Experience of empathic and user-centred design practices.
• Service design principles and methodologies.
• User research.
• Customer experience design and customer journey mapping.
• Service blueprints.
• Prototyping.
• Knowledge of inclusive design principles and designing for accessibility.