ARCHIVED Agency / Consultancy Full Time
Lead Service Designer
Mastek
About the job
- work with service managers and programme directors to develop design concepts
- set direction and assure the quality of design delivery across teams
- lead multiple or highly complex services
- coach and lead teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project
- think of new and innovative ways of working to achieve the right outcomes
- act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team
- mediate between people and mend relationships, communicating with stakeholders at all levels
- manage stakeholder expectations and moderate discussions about high risk and complexity, even within constrained timescales
- speak on behalf of and represent the community to large audiences inside and outside of government
- work collaboratively in a group, actively networking with others
- adapt feedback to ensure it’s effective and lasting
- use your initiative to identify problems or issues in the team dynamic and rectify them
- identify issues through Agile ‘health checks’ with the team, and help to stimulate the right responses
- apply a digital understanding to your work
- identify and implement solutions for assisted digital
- design systems for use across multiple services and can identify the simplest of a variety of approaches
- change organisational structures to fixable and sustainable designs
- lead on the strategy for the whole organisation, marrying business needs with innovative analysis
- make and justify decisions characterised by high levels of risk, impact and complexity
- build consensus between organisations (private or public) or highly independent and diverse stakeholders
- solve and unblock issues between teams or departments at the highest level
- understand the psychology of a team and have strong mediation skills
- coach the organisation on team dynamics and conflict resolution
- make and justify decisions characterised by high levels of risk, impact and complexity
- build consensus between organisations (private or public) or highly independent and diverse stakeholders
- be trusted by senior risk owners as an expert in security
- apply risk methodologies at the most complex levels of risk
- guide others in applying risk methodologies in proportion to the risk
- use a variety of prototyping methods
- share best practice and coach others
- look at strategic service design end to end
- write HTML and add new tags
- lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met
- give direction on which tools or methods to use
- demonstrate experience in meeting the needs of users across a variety of channels
- bring insight and expertise in how user needs have changed over time to ensure they’re met by the business
- apply strategic thinking to provide the best service for the end user
- work with and challenge senior stakeholders
- prioritise and mitigate constraints, and turn them into an advantage
- adapt the approach depending on the constraints
Job Details
| Date Posted | October 10, 2024 |
| Status | Active |
| Location |  Leeds, United Kingdom |
| Industry | Agency / Consultancy |
| Type | Full Time |
| Position | Team leader |
| Job Expiry | December 9, 2024 |
| Salary | Unspecified |