Service Designer

Overview:

We are seeking a Service Designer with a strong background in Figma and rapid prototyping to join our customer’s team within the supply chain division of innovative medicine. This full-time, remote role aligns with the EMEA timezone and focuses on conducting design workshops, synthesizing findings, and driving actionable solutions in a complex workstream environment.

Key Responsibilities:

• Lead and facilitate design thinking workshops to identify and prioritize eight key focus areas within supply chain workflows.
• Develop service blueprints and customer journey maps to visualize insights and solutions.
• Create low-fidelity prototypes rapidly to communicate and validate concepts.
• Synthesize feedback from workshops into clear, actionable insights, presented in an educational and engaging way.
• Collaborate with cross-functional teams to build product squads around prioritized areas.
• Manage and engage a broad audience of stakeholders, ensuring productive and focused discussions.

Key Skills & Qualifications:

• Expertise in Figma – a must.
• Strong prototyping skills focused on rapid, low-fidelity outputs to convey ideas effectively.
• Experience leading and facilitating design thinking workshops with diverse, cross-functional teams.
• Strong ability to navigate and synthesize complex workflows and streams in a supply chain or manufacturing environment.
• Exceptional EQ and facilitation skills – able to manage diverse stakeholders with diplomacy, lean into their expertise, and balance assertiveness with collaboration.
• Fully remote but aligned with EMEA timezone for effective communication.

Preferred Experience

• Background in service design, with prior experience in supply chain, manufacturing, or healthcare sectors.
• Familiarity with agile workflows and working with distributed teams.