Senior Service Designer

As a Senior Service Designer, you’ll:

• gain an understanding of policy and organisational intents as well as a clear understanding of user needs
• help to plan user research and collaboratively analysing and synthesising the results of user research
• analyse failure within existing services, identifying root causes for that failure and creating recommendations to address that failure
• map current service journeys and creating blueprints for improved and/or new services
• deliver your research information through a combination of presentations at show and tells, stand-ups and wider team meetings, designing and maintaining research outputs on the team wall and creating formal reports
• establish collaborative working practices with content designers, product managers and developers, turning your designs into stories and actions that lead to valuable service improvements and solutions

We will use the essential criteria below to evaluate you during the recruitment process. Make sure your CV and cover letter details how you meet the criteria.

As a Senior Service Designer, you’ll have:

• experience designing services that meet user needs and are delivered through integrated digital and/or non-digital services
• experience planning and doing continuous service design in a multidisciplinary team will be essential, as will the experience of involving your team in research activities, analysis and synthesis
• experience leading the analysis and synthesis of outputs from workshops and other research/design activity, for instance, user journeys and service flows
• experience of being able to quickly understand the social and technological context of services
• understanding of the diversity of users of government services and illustrate how you would include all kinds of users in appropriate research activities to help teams deliver accessible services

We’ll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Changing and Improving