Senior Service Designer 

Description

Across Mortgages and Financial Wellbeing in Nationwide, we have an important journey ahead of us to build and maintain our position in the Mortgage market and respond to changing customer needs, guided by our strategic drivers of more rewarding relationships, simply brilliant service, focused fit and fast, and beacon for mutual good.

Understanding our customers’ needs and strategically reshaping our services to align with this vision is crucial for evolving Nationwide into the Building Society of the future.

We are currently seeking a Senior Service Designer to join our Service and Operational Excellence capability. In this role, within the Experience Strategy Home team, you will be instrumental in translating customer needs, analysing our current service delivery, identifying opportunities for customer and commercial enhancements, and shaping future service models in accordance with our strategic business priorities.

This role is within the Business Services function of Mortgages and Financial Wellbeing, which is the shared service team responsible for enabling the wider business function to execute against our strategy through:

• Bringing together the holistic business unit vision and priority outcomes
• Providing independent challenge and support to drive performance, risk and controls
• Defining our member, broker and landlord experience through journeys and processes
• Shaping and delivering our colleague enablement and engagement strategy and plan
• Leading our business change and business readiness agenda