Senior Service Designer

Main duties of the job

As a Senior Service Designer, you will work as part of a multidisciplinary agile team to deliver services at NHSBT, designing end-to-end journeys that help users complete their goal. Putting users’ needs at the heart of your work, you will make people’s interactions with NHBST as simple and quick as possible. Your work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by NHSBT. You will be a confident and competent designer who is able to develop designs based on evidence of user needs and organisational outcomes. Your responsibilities will include:

• Ensuring services align with NHSBT strategic direction, design principles and user needs.
• Leading the creation and iteration of design artefacts prototypes with key service users and stakeholders.
• Developing service proposition(s) and service maps to align the delivery team
• Championing the use and value of human centred design tools and techniques throughout the organisation
• Designing, leading, and facilitating co-design workshops with wide range of stakeholders including end users including potential or current donors, patients, and colleagues

You will be required to travel and spend time away from base, which may involve working irregular hours and overnight stays when required, with prior notice.

About You

Experience and Knowledge

• Significant work/employment experience of advocating, applying and adapting service design methodologies for complex challenges and contexts
• Extensive further experience gained through ‘on the job’ training in user-centred-design disciplines

• Knowledge and experience of Microsoft Office products, particularly Microsoft Word, Excel and PowerPoint.
• Strong understanding of how digital economy is changing user behaviour and public sector landscape
• Apply technical knowledge and experience to create or design workable prototypes, both programs and physical outputs. Understand parameters, restrictions and synergies.
• Understand users and can identify who they are and what their needs are, based on evidence. Translate user stories and propose design approaches or services to meet these needs.

Qualifications and Training

• Masters degree or equivalent relevant experience
• Demonstrate commitment to own Continued Professional Development (CPD)