Lead Service Designer

The Service Designer will be responsible for planning and leading the delivery of service design activity across different NHS Golden Jubilee services and priorities. Being one of the first members of a new discipline for the organisation, the post holder must be able to engage with senior internal and external stakeholders, balancing project-level design practice with influencing and advocacy, growing the understanding of and appetite for good design within the organisation and the wider environment.

The post holder will be expected to build upon existing user-centred design work and establish service design practices and capabilities in new and existing teams.

Reporting to the Head of Quality Improvement, the post holder will possess experience in service design, be adept at managing multiple complex initiatives, with substantial experience in change management, ideally within the health and social care landscape.

Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits.  The post is based at the Golden Jubilee University National Hospital, Clydebank, and follows a hybrid working model.