Service Designer – Senior Consultant

The role

You’ll identify and help solve the more complex service problems that our clients face. You’ll investigate, define and design the end-to-end, front-stage and back-stage service journey. You’ll consider the problem and solution spaces, balancing user needs, business goals and technical considerations.

You’ll play a leadership role in projects and guide the direction of work. You’ll build relationships with senior stakeholders and other interested parties. You’ll support less experienced colleagues and share your extensive knowledge widely.

If you have less leadership experience, consider our consultant service designer role.

Essential experience

In your CV and interview you’ll need to show how you have:

· analysed and synthesised complex information into actionable insights, needs and recommendations

· conveyed complex information to different audiences, using appropriate creative techniques

· designed artefacts to evidence existing systems and experiences

· designed and facilitated user research, workshops and co-design sessions

· designed accessible and inclusive end-to-end services

· analysed the impact and integration of all aspects of a service in the context of a larger service ecosystem

· worked across multiple work streams

· led discussions with product owners to plan and produce roadmaps

· planned and executed service design practices to different timescales

· considered future business needs and wider client strategies.

As well as service design skills, you’ll need to show that you have:

· built trust and strong working relationships with senior stakeholders

· respectfully and effectively challenged proposed decisions or solutions

· created common ground between people

· assigned tasks and set project milestones for yourself and others

· coached less experienced practitioners

At the interview, we’ll ask you to present a piece of work that demonstrates this experience.

Desirable experience 

Some areas of experience are not essential but relevant to the role:

· designing to UK government service standards

· Government Digital Service assessment process

· working in agile delivery teams

If you have this experience, please show them on your CV and we can discuss at interview.

If you don’t have this experience please still apply, as we can coach you if you join us.